When you arrive by plane at Hato, you can ease your way through customs and wait for your bags. Norwin has been watching the arrival time so he knows when to be there. Once you have your bags and walk into the Arrivals Hall, Norwin will be there waiting for you. He will be standing with a digital nameplate (or phone) with your name on it.
Please note that if you don’t already have cash (Cg or US$) to pay Norwin, you can use debit cards in the Arrivals Hall. Once you walk through the sliding doors into the Arrivals Hall, you can immediately bear left. There is an ATM in the corner (near the restrooms).
Of course, you can also get US Dollars at GWK Travelex at Schiphol Airport. They will not have Caribbean Guilders there.

Did your plane get severely delayed or arrive much earlier than planned? No problem. When booking, you also provide your flight number and Norwin will keep an eye on the current arrival time.
If you already know before you leave for Curaçao that your arrival time will be at least an hour earlier or later than planned, Norwin may appreciate it if you briefly send a message via WhatsAapp to pass on the new expected arrival time.

When booking, you make a deposit of EUR 5 per ride. You pay the balance at Norwin. You can only pay cash in Caribbean Guilders or US Dollars. Payment cash in Euro is not possible.
If you do not yet have cash (Cg or US$) to pay Norwin: as soon as you walk through the sliding doors into the Arrivals Hall, you can immediately turn left. in the corner (near the toilets) is an ATM.
Of course you can also get US Dollars at GWK Travelex at Schiphol. They will not have Caribbean Guilders there.

If you are leaving Curaçao after a wonderful vacation and want to plan what time you want to be picked up by Norwin, assume that you need to be at the airport about 2 hours before departure for check-in etc.
Look for the route to Hato Airport on Google Maps to see how long it is to drive from your accommodation to Hato Airport and determine the time Norwin will pick you up at the door.

Tip: if your flight departs in the late afternoon or early evening: keep in mind that you can buy fairly limited food at Hato Airport. Usually literally only fries with sausage, and you pay quite a bit for it. So if you want something to eat before boarding, make arrangements before you go to the airport.

Norwin can take a maximum of 13 people in his cab. And then you’re fine, because all the luggage goes in the trailer, so you don’t have suitcases between your legs.
If there are more of you, Norwin will arrange additional cab buses.

If you are carrying luggage other than suitcases, it can usually be taken without additional charge. Golf bag, wheelchair, stroller, walker, surfboard, etc.: it can come along (usually at no extra charge), but please indicate it in advance.

Would you like to take a dog in the taxi? That is possible at Norwin, but under the following conditions:
– the dog must be transported in a crate (except assistance dog)
– in connection with insurance, the dog must be paid for, a dog counts as an extra person for the payment.
– please indicate when booking that a dog is coming along, and please also mention the type + weight (indication).

If you want to change or cancel your reservation, that is of course possible. Please notify us of any changes as soon as possible. You can cancel free of charge up to 48 hours in advance. If it is less than 48 hours prior to the scheduled ride, the deposit will not be refunded.