NaarCuracao.com is a completely online business, with no physical retail outlet or the like. To get in touch with us, please use the following options.
CONTACT FORM
Contact
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OTHER CONTACT
WHATSAPP
The quickest contact is via Whatsapp, at no. +316 2916 8073. If you are viewing this on your phone, click here to send a Whatsapp message directly. This number can only be used for Whatsapp messages; calling (possibly via Whatsapp) is not possible. However, a voice message via Whatsapp is possible.
E-MAIL
You can reach us via e-mail at info@naarcuracao.com. Typically, we will respond within one business day.
PHONE
Of course you can also call, our phone number +316-1491 8399. We can be reached Monday through Friday, 09:00 to 18:00 (Dutch time).
POST
If you would like to send us something by mail, please send it to: POMZ B.V., Windgatseweg 1C, 3235 NX, Rockanje, The Netherlands.
Chamber of Commerce number: 87229161
VAT number: NL864240223B01
Changing or canceling a booking
If you have booked an activity through NaarCuracao.com and would like to change or cancel it, you can do so up to 24 hours before the date of the scheduled activity. Example: You have an activity booked for June 13, 11:00 am, then it can be changed or cancelled until June 12, 00:00 am. Changes are free of charge and only possible based on availability. Upon cancellation, all payments already made will be fully refunded.
Exception:
– private tours, these can be changed/cancelled free of charge up to 7 days in advance.
– seminars, these can be changed/cancelled up to 24 hours before the date of the seminar, but costs already charged by third parties for this purpose will be deducted from the refund.
Complaints
It is of course annoying if you have a complaint about our service or a tour booked through us. We would like to help you further and provide a desired solution. You can email to: info@naarcuracao.com.
Our staff will review the complaint and try to resolve it to everyone’s satisfaction. For the sake of completeness we mention that with regard to the excursions you have entered into an agreement with the tour operator. In doing so, we will always handle the complaint and mediate on your behalf towards the tour operator, but it is up to the tour operator to provide a solution.
Upon receipt of your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, should it take longer, we will notify you. Should you not appreciate this, you can also always contact the mediation department of Stichting Webshop Keurmerk with which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not already pending elsewhere then you are free to file the complaint through the European Union platform.
Privacy
For information on how we handle the privacy of your data, please see our privacy statement.
Terms and Conditions
Our Terms and Conditions can be found on this page.
